All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at support@flipxdeals.com to obtain an Return Merchandise and include your proof of purchase, then
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return or exchange seven (7) days from the receipt of your item to process your return or exchange Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be
● Opened-Box Items: Items that have been opened and handled, even if unused, cannot be returned.
● Used or Imperfect Products: Products that have signs of use, wear, or imperfections, including those sourced from liquidation pallets.
● Items Without Original Packaging: Products missing original packaging or with damaged packaging may not be returned.
● Personalized or Custom Products: Any items that are customized, personalized, or made-to-order are final sale and cannot be returned.
● Consumables: Items that are consumable, such as skincare or food products, cannot be returned for hygiene and safety reasons.
● Gift Cards: Any issued gift cards are not eligible for return.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Condition of Returned Items: All returns must be in their original condition (unopened, unused, and with any packaging intact). Items that show signs of use or damage (except due to shipping) cannot be returned.
● Non-Returnable Items: As noted in our policy, we do not accept returns for opened-box, used, or imperfect products unless defective.
● Return Process for Damaged/Defective Items: Please email us with your order number, photos of the damaged/defective item, and any relevant details. Once verified, we will process your return by offering a replacement or store credit.
● Shipping Time for Returns: Returns must be postmarked within 7 days from the delivery date.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: